Cambange is happy to accept returns of unwanted items (excluding piercing jewelry and earrings for hygiene reasons, personalized items, and discounted products) at your own expense up to 14 natural days from the day from the day of delivery.

Piercing jewelry and earrings are earrings that go through an actual piercing hole (for example: earrings, barbells, labrets, curved barbells, huggies, hoops, and clickers).

The delivery fee will be charged in case of return, the amount of the delivery fee which depends on the parcel's weight and destination. Customers should send the product(s) back to us by post with a tracking number, paying the shipping costs and possible customs fees related to the shipment, and the initial delivery fees will be deducted from the payment during the refund process.

Notes:

• Please contact us at hello@cambange.com to receive return instructions.
• Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused. 
• Cambange will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect condition.
• In case the order contains promotional products, these must be returned if, due to the return, the order does not fulfill the conditions of the promotion.

 

Accepted reasons for return

Returns and exchanges will only be accepted for the following reasons:

- The item is defective.

- The item is not the correct one.

- The wrong size of the ring, bracelet, or necklace has been chosen.

 

How will I receive my refund? 

Cambange will issue the refund in the form of Gift Card that you can use on our website.

 

Return fees & Shipment

We do not provide free return shipping labels and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.

This is to say, that you should send the package on your own with the courier service you prefer (the shipping costs are at your own expense).

Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused. 

Cambange will not be held accountable for lost packages or any problems that may happen during the return transportation. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect condition.

Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.

 

Original condition & package required

The items must be returned in their original condition. No scratches, wear marks, or broken pieces. It must be in perfect condition and show no evident signs of being used, otherwise, the refund/exchange will not be processed. 

The packaging must be its original one (jewelry box + pouch/case) and make sure that the items do not tangle or get damaged during transport. 

Please note that there will be a $10 charge if you fail to return the item(s) with its original packaging.

It is your responsibility to provide adequate external packaging to make sure that the items arrive at Cambange in perfect condition. If you have trouble finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor condition, we won’t be able to carry out the return as requested.

If the items do not reach us in their original condition or are shipped 14 calendar days after the delivery, we will not process vouchers or store credit.

 

How do I start a return/exchange?

Please contact our Customer Support hello@cambange.com

Your request will be accepted within 24 - 48 hours. You will then receive all the instructions to follow by email.

 

I have received the incorrect product, what can I do?

We recommend that you get in touch with our Customer Support Team through the support email: hello@cambange.com to exchange this for the correct product. In this case, the shipment fee will be paid by us.

Please note that the customer has 14 calendar days after receipt of the order to inform our Customer Support Team about the incident related to the package. After this period, Cambange cannot be held responsible for the problem in question.

 

I have received a defective product, what can I do?

If you receive a proven defective piece, we will send you a replacement right away. Please reach out t youdneo our Customer Support Team through the support email: hello@cambange.com

If the items are broken 60 days after you receive your order, we will not be responsible for their replacement or repair.

We are not responsible for lost items, either within the exchange period or after.

 

Cancelling or refusing the order(s)

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to cancel it at request. 

If an order has not been shipped yet, we can offer Store Credit/Gift Card as refund or the customer can switch the items ordered for other products.

If an order has been shipped, customers can exchange the items received for a preferred style or return them for a refund in Store Credit/Gift Card. The cost associated with the return will be covered by the customer, and the delivery fee will also be charge in case of return. Cambange can not issue a refund without receiving the items returned to our warehouse.

Please note that if you refuse the parcel upon delivery, the total order value will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.

 

Discounted/Last Chance/Sales products

All Chance items are final sale and cannot be returned/exchanged.